Privacy Policy

Oasis Tropical Hospedagem is committed to protecting the privacy of visitors to our site and users of our online platform and services. This policy outlines how we collect, use, disclose, and safeguard your information.

Information We Collect

We collect information you provide directly to us when you use our service. This includes information you provide when you make a reservation, inquire about properties or services, communicate with us, or use other features of our online platform. The types of information we may collect include your name, contact details (such as address), payment information, and details related to your stay or property management needs.

We also automatically collect certain information when you access or use our site. This information may include your IP address, browser type, operating system, referring URLs, information about actions taken on our site, and dates and times of site visits. This information is collected through cookies, web beacons, and similar tracking technologies.

Information may also be obtained from third-party sources, such as booking partners, property owners whose properties we manage, or service providers, in connection with providing our services.

How We Use Your Information

We use the information we collect for various purposes, including: - Providing and maintaining our services, including guesthouse operation, vacation rental management, property maintenance, and guest relations. - Processing your bookings and transactions. - Managing properties under our care. - Communicating with you about your bookings, inquiries, and our services. - Improving our site and services. - Customizing your experience on our platform. - Marketing and optimizing listings for managed properties. - Conducting research and analysis to understand our users and improve our offerings. - Complying with legal obligations and protecting our rights and interests.

Legal Basis for Processing

We process your personal data based on several legal grounds: - The necessity of processing for the performance of a contract with you (e.g., processing your booking). - Compliance with a legal obligation to which we are subject. - Your consent, which you can withdraw at any time. - Our legitimate interests, where these interests are not overridden by your data protection rights (e.g., improving our services, marketing, fraud prevention).

Sharing and Disclosure of Information

We may share your information with third parties in certain circumstances: - With property owners whose properties you book or who require our management services. - With third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, marketing, and customer service. These service providers are granted access only to the information necessary to perform their functions and are obligated to maintain its confidentiality. - In connection with business transfers, such as a merger, acquisition, or sale of assets. - When required by law, regulation, or legal process, or to respond to requests from government authorities. - To protect the rights, property, or safety of Oasis Tropical Hospedagem, our users, or the public.

We do not sell your personal information to third parties.

Data Security

We implement technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies depending on the purpose and legal obligations.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include: - The right to access the personal data we hold about you. - The right to request correction of inaccurate or incomplete data. - The right to request erasure of your personal data. - The right to request restriction of processing of your personal data. - The right to object to the processing of your personal data. - The right to data portability. - The right to withdraw consent at any time where processing is based on consent. - The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the physical address provided below.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our site and your experience, analyze site usage, and for marketing purposes. You can control the use of cookies through your browser settings.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will indicate at the top of the policy when it was last revised.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us by mail at:

Oasis Tropical Hospedagem
Rua João Cândido da Cunha, 455
Florianópolis, Santa Catarina, 88034-000
Brazil